Rug Love
About Rug Love ABOUT US THE MOST LOVED RUG STORE Home of Scandi-Boho RUGS YOU’LL LOVE Welcome We are Rug Love, “The Most Loved Rug Store”. We are very proud to lead the way and blaze the trail others follow. In just a short time we have disrupted the market and set a new rug Industry yardstick initiating change. Our innovations and approach are widely adopted and consistently embraced across our industry. Always a step ahead we have ushered in numerous industry-firsts and now widespread best practises which cements our position as the standout destination of choice for today’s Rug Lover The Rug Love Difference: In 2021, Rug Love unveiled the UK’s first “Augmented Reality” Rug Visualiser, eliminating the guesswork and allowing you to preview all our rugs in your own space. We remain the only UK rug store in 2024 offering this advanced AR technology. We are the first rug store to offer 3D product image visualization for all our rugs, providing an engaging and interactive way to remove purchasing uncertainty. By combining AR and 3D technology, we provide immersive, real-world product visualization. This is all to help you make the perfect rug choice. Our Customers Love Us: Don’t just take our word for it. At Rug Love, we’re not just about selling rugs; we’re about ensuring every customer finds the perfect piece for their space. And it seems we’re doing something right! Our satisfied customers have shared their homes with us through more than 1,500 Photo reviews, each rating us a sparkling 5 stars. In 2020, we became the first rug store to introduce Klarna, Clearpay, and Laybuy payment options, offering you a convenient and flexible solution. As one of only a few rug stores, we proudly hold a 5-star Trust Pilot rating setting us distinctly apart from others. Unlike some rug retailers, all our Trust Pilot reviews are completely authentic and genuine, written by real customers. It is easy to see our personal commitment to the customer journey is unmatched in the industry. Always Free Delivery, No Minimum Spend Required. Our pricing is transparent: what you see is what you pay, with no surprises during checkout. We take pride in our clear and transparent approach, which sets us apart from others. Rug Love offer the Original “Price Match Promise” within the Rug Industry. You won’t get it cheaper Full Stop. We’re proud of our competitive pricing, standing out as one of the best-value online rug retailers. If you find a better price elsewhere, we stand unique and are the only rug store that offers an automated price match feature. Just submit your request on any product page. Simple Automated Returns: No need to go through the hassle of contacting us :)Transparency: We pride ourselves on being upfront and transparent about potential return costs, setting us apart from others. Our process is streamlined for your convenience. Say goodbye to the inconvenience of waiting around for return references and authorization. We take pride in being the first rug store to introduce an automated returns process designed for your utmost ease and a seamless experience. We have tried to make our return process as simple as possible, providing comprehensive guidelines which set us apart. Many retailers simply provide the return address and leave the rest to you. We have tried to cover every scenario to make the process as easy as possible. In fact, we provide the most comprehensive details of any rug store and have tried to cover every scenario. While returning large bulky items will never be 100% fool proof, we have striven to provide as much information as possible. Pre Orders: As the very first rug store to provide live pre order due dates, we provide you with real-time information on the expected dates of pre-ordered items. By providing live pre-order dates which are updated hourly, we aim to enhance your shopping experience and provide you with accurate information about when your selected rug will be available for delivery. Deposit Option: As the sole rug store to offer this option, we take pride in presenting you with a convenient and flexible solution. With our exclusive 20% pre-order deposit option, you can secure your desired rug without the need for a full upfront payment. We are the first rug retailer to incorporate AI-assisted support, capable of delivering immediate responses to a wide range of inquiries, including complex ones. This ensures you receive the information you need swiftly, without the wait typically associated with traditional customer service. If you can’t find what you’re looking for, our dedicated customer support is here to help. We promise a response to all inquiries within 3 hours during business hours. To improve your shopping experience, we’re the first & only rug retailer that provides a detailed breakdown of each colour in our rugs. At Rug Love, we pride ourselves on offering superior product descriptions and specifications that most rug retailers overlook. At Rug Love, we go beyond generic colour labels found elsewhere. We are the only rug retailer that provides a detailed breakdown of every shade present in each rug, helping you make a more informed buying decision. While most retailers simply describe a rug as ‘cream’ or ‘grey,’ we ensure you know exactly what tones and variations are included, allowing you to find the perfect match for your space. We include an in-depth breakdown of all colours and shades in each rug, along with material, pile height, pile weight, texture, pile type, and backing—ensuring you have all the details needed to make the perfect choice. We also lead the industry in showcasing in-situ user-generated content (UGC), being the first rug store to widely incorporate real-life images from Instagram and hundreds of our creators. we showcase more customer photos, Instagram shots, and in-situ images than any other rug retailer. This allows you to see how our rugs look in actual homes, providing a more genuine and accurate representation. Additionally, Rug Love is the only rug retailer to offer an AR rug visualiser,







